Solution What to do if my Tapo Camera gets bricked after a firmware update?
Solution What to do if my Tapo Camera gets bricked after a firmware update?
This Article Applies to:
All Tapo Cameras
Description:
The camera's LED turns blinking or solid red continuously in some scenarios(such as a power outage to the camera when updating the firmware) and doesn't respond to a factory reset.
Important notes when updating the camera's firmware:
1) DO NOT power off the camera during the firmware update.
2) Make sure the network quality is good.
Solutions:
Case 1
Applicable Models:
Tapo C100 1.0
Tapo C200 1.0
TC60 1.0
TC70 1.0
Suggestions:
1. Try to Factory Reset the camera and ensure your reset operation is correct.
2. Try the method below if a factory reset does not work.
How to manually upgrade the firmware of the Tapo Camera with a microSD card?
If the concern persists, please contact the local support or retailer to proceed warranty.
Tips: When contacting local support or retailer, you may provide 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and SN, so they could deal with your case faster.
Case 2
Applicable Models:
All Tapo cameras except the models mentioned above.
Suggestions:
1. Please ensure your reset operation is correct.
How to reset my Tapo camera?
2. Try the steps below to recover your camera.
1) Make sure the internet is stable and the router has a strong signal.
2) Power off the camera.
3) Move the camera closer to the router and power on the camera.
4) Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.
If the above suggestions does not help, please contact the retailer or local support to check the device warranty.
Case 3
Applicable Models:
Tapo C310 V1 & V2
Tapo C320WS V1
TC65 V1
Suggestions:
1. Try the troubleshooting steps in Case 2.
2. Try Web Emergency Recovery, and below are the detailed instructions.
Tapo cam Web Emergency Mode Instructions
If the concern persists, please contact the local support or retailer to proceed warranty.
Related Articles:
My camera (C420) won't reset - Solution
Tapo C310 - Firmware update bricked camera – Solution
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@Wayne-TP all the given instruction is not working
fat32 sdcard not working
update firmware using SD card Not Working
Reset not also working
still Solid Red on the new firmware update
tc70 user
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Update bricked both my cameras at exactly the same time, and they are out of warranty.
Built-in destruct probably to force you to buy new model.
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@bugh I solved the issue by replacing the tp link camera with a similar model under the eufy brand.
However as the camera fault was caused by tplinks botched firmware update provided by tp link they should be repairing or replacing these devices irrespective of warranty status.
if the device cost more, then i would consider a court claim against tp link
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@TapoCameraUser Never buy TAPO devices again. For many months, the company did nothing about this problem and hopes that after the warranty you will buy a new device. I had several TPLINK devices but after this action never again.
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After bricking my camera by updating the firmware, and trying several times to recover the equipment using SD-Card without success.
I found a way to recover the camera system on some internet forums.
I compiled all this information into a tutorial as best I could.
It's not difficult to execute. If you don't know how to do it, you can ask your friend who is more familiar with these things.
I hope to help everyone and good luck.
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Unplug the camera, wait for 30 seconds, and plug it back in to restart it.
Use a paperclip to press and hold the reset button for 10-15 seconds to restore factory settings.
If the camera has a recovery mode, use the Tapo app or website to re-flash the firmware.
Ensure that all cables are securely connected and try a different power source if possible.
If the above steps don’t work, reach out to Tapo customer support for further assistance.
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