HS110 smart sockets bricked

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HS110 smart sockets bricked

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS110 smart sockets bricked
HS110 smart sockets bricked
2023-02-13 18:22:06 - last edited 2023-02-13 18:54:39
Model: HS110  
Hardware Version: V4
Firmware Version: not sure

Hi

 

The model of these things is HS110(UK) v4.1

 

I have (at least) six of these smart plugs which I can't connect to my new wireless network. The other plugs I've got in the house (of differing hardware versions) are able to connect and go through the setup process. I've tried everything suggested - restart the phone, try a new phone, reset the device, etc. i still can't get these to connect.

 

I've even portscanned them and found one of the ports it's supposed to expose is closed.

 

From what I can see, the plug still broadcasts the temporary wireless network and the phone can connect to it, but I'm not prompted to choose a new wireless network and the process times out.

 

Has anyone experienced the same? With several of these, I'm very angry that I can't use these any more because they've been reset and now can't connect to any network.

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2 Reply
Re:HS110 smart sockets bricked
2023-02-15 07:45:31 - last edited 2023-02-15 07:49:48

  @MikeJ210 

Thank you for reaching out to the community, and we'd try our best to help with the installation. 

 

If the kasa setup failed, please check if some tips here failed

What should I do if I fail to configure the Kasa device?

 

Please try a different mobile device like ipad, a different phone and see if that makes any difference. 

 

May I know the model of and Andriod/IOS version of the phone that you have used?  Can you share a photo of the error message in the kasa APP. 

When the app reports an error , please confirm the phone has an IP address when connected to kasa Smart Plug's Wifi SSID. 

How to find IP address on your devices

I will share with you an app by PM, please check if that helps and help collect the Log. 

 

Can I know when did you purchase the HS110 smart plugs? 

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#2
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Re:HS110 smart sockets bricked
2023-02-18 23:41:51

  @Solla-topee thank you - I have replied to your DM with all the details you've asked for. I hope this helps understand the problem and come up with a solution.

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