P110 Energy monitoring shows no historic data

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P110 Energy monitoring shows no historic data

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P110 Energy monitoring shows no historic data
P110 Energy monitoring shows no historic data
2023-01-03 14:59:41
Tags: #Energy Monitoring #Critical Issue
Model: Tapo P110  
Hardware Version: V1
Firmware Version: 1.1.6 Build 221114

Hi TP Link support,

 

no energy monitoring is possible with my 4 newly set up P110 units:

  • firmware 1.1.6 Build 221114
  • app on Andorid Tapo 2.11.44

What I tried so far:

  1. I already tried resetting the energy consumption and then the display changes to "<0.01kWh" but the next time I check the display is back to "-" (empty) again.
  2. I found another thread (link cannot be shared here due to error when I try to post my question) with a similar issue that was reported after a firmware update but I do not see any response from TP Link to get this solved and the solution there (app update) does not work as my app is already up to date.
  3. I tried the chat functionality for support but it was not available during normal working hours.
  4. I tried calling the support here in Germany but gave up after waiting for more than 15 minutes of hearing that my call is very important.

 

Energy monitoring was THE functionality why I bought this product and it simply does not work out of the box.

 

  • How is you experience with customer support for this product?
  • Shall I just return the unit and buy another model?

 

 

 

 

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#1
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6 Reply
Re:P110 Energy monitoring shows no historic data
2023-01-04 03:39:05

Hi @PhiWo 

 

Thank you for raising this concern on TP-Link community. This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via support ticket TKID230106551. Please check your mailbox later, thank you!

 

By the way, have you tried to factory reset the device itself? Does it help? How to factory reset the Tapo smart plug

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#2
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Re:P110 Energy monitoring shows no historic data
2023-01-04 20:50:20

Thank you for your reply on the thread and via e-mail. I will follow the steps you have mentioned:

  1. factory reset the device
  2. Tapo Android Debug App

However, I will be on a longer business trip for some time and do not know if I can do this before I leave. I will update the thread as soon as I have more feedback.

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#3
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Re:P110 Energy monitoring shows no historic data
2023-02-09 08:57:54 - last edited 2023-02-09 08:59:18

  @Wayne-TP 

 

Nekem is hasonló problémám.

 

Legújabb firmware (1.1.6 Build 221114 Rel.203339) és a legújabb alkalmazás (2.12.705) van telepítve.

 

Az üzemidőt nem méri, csak a pillanatnyi fogyasztást.

Nincs energiafelhasználás mérés, csak Energia mérés.

 

Küldjem vissza garanciális cserére?

 

Gyári alaphelyzetbe állítás megtörtént.

Alkalmazás újrateleptése szintén megtörtént.

Nem javult meg.

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#4
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Re:P110 Energy monitoring shows no historic data
2023-02-10 11:23:58

  @mcsaba80 

 

Thank you for the feedback. What's the model of your plug? 

 

When did this issue start? Can you share some screenshots here? Please provide the device Mac address to me via PM, we'll help to look at it. 

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#5
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Re:P110 Energy monitoring shows no historic data
2023-02-23 12:30:10

  @Wayne-TP 

 

Modell: Tapo P110  
Hardververzió: V1.0
Firmware verzió: 1.1.6 Build 221114 Rel.203339
A probléma 2023. 02. 06.-án kezdődött.
További probléma, hogy az applikációban ha bekapcsolom az eszközt és valamelyik fülre belépek, utána a visszalépéskor ismét kikapcsolt állapotot mutat, de fizikailag nem kerül kikapcsolt állapotba. Erről készítettem egy videót, amit az alábbi linken lehet elérni.
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#6
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Re:P110 Energy monitoring shows no historic data
2023-02-24 09:20:07

  @mcsaba80 

 

Thank you for the update. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm, ticket ID: TKID230241508.

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#7
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Energy Monitoring
Critical Issue
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