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Tapo H200 hub immediately disappears after successful installation

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Tapo H200 hub immediately disappears after successful installation

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo H200 hub immediately disappears after successful installation
Tapo H200 hub immediately disappears after successful installation
2022-12-11 12:46:56
Tags: #Tapo Care #Device Sharing #Hub 200
Model: Tapo C420S2  
Hardware Version:
Firmware Version:

When I install the tapo hub everything goes smooth. The hub is detected fast in the tapo app and gets added without problems. After installation the Hub is visible in the 'My home' screen but shows as offline. A few seconds later it completely disappears. This happens with android and ios.

The hub is plugged in a unifi switch and is showing up in the Unifi controller software. 

I tried resetting the hub but that doesn't solve my problem.

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#1
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3 Reply
Re:Tapo H200 hub immediately disappears after successful installation
2022-12-12 09:11:11

Hi  @LuukNeerhof 

 

Thank you for raising this feedback on TP-Link community. 

 

Could you check what's led status of the hub when it is added successfully and when it disappears?

What network does your phone use when the device disappears from the APP? Please try to connect to the same network as the hub, refresh the homepage again or re-open the APP. 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Tapo H200 hub immediately disappears after successful installation
2022-12-12 19:29:10
The led goes from blinking red/green to amber when it's added successfully. When it disappears it stays amber. I'm on the same network. Refreshing or re-opening the app doesn't help.
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#3
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Re:Tapo H200 hub immediately disappears after successful installation
2022-12-13 08:36:37

  @LuukNeerhof 

 

Thank you for the update. This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Replies: 3

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