HS100, Kasa will not connect device to BTWholeHome using iPhone 6s

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HS100, Kasa will not connect device to BTWholeHome using iPhone 6s

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HS100, Kasa will not connect device to BTWholeHome using iPhone 6s
HS100, Kasa will not connect device to BTWholeHome using iPhone 6s
2019-07-23 13:14:54 - last edited 2019-07-23 13:30:15
Model: HS100  
Hardware Version: V2
Firmware Version: Unknown

Context - BTWholeHome mesh WiFi, iPhone 6s iOS 12.3.1

 

I have-

  • meticulously and repeatedly followed the installation steps.
  • triple checked the WiFi password is correct
  • made sure there is no active VPN connection or attempt to make one.
  • factory reset the HS100

 

Despite this the HS100 never connect to my WiFi. Other 2.4ghz devices are connected entirely correctly. 

 

I can join the HS100 network (but no WiFi symbol appears when I do) although it takes some minutes

It locates my WiFi and i enter the network password

”Connecting to your home network” appears, but the little green ring just keeps going round until eventually I get a “connect to your WiFi” message telling me to connect to my network. 

 

Is this happening because my phone will only connect to 5ghz and I have no way of making it do otherwise?

 

My setup is not an unusual one, I am deeply disappointed it is proving so hard to connect the HS100 to it.

 

Any suggestions as to what I can do?

 

 

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#1
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1 Accepted Solution
Re:HS100, Kasa will not connect device to BTWholeHome using iPhone 6s-Solution
2019-07-23 13:30:08 - last edited 2019-07-23 13:30:15

OK, this WAS a VPN problem.

 

it was not enough to trust the HS100 network andtell TunnelBear not to connect. I had to actually log out.

 

solved! 

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#2
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Re:HS100, Kasa will not connect device to BTWholeHome using iPhone 6s-Solution
2019-07-23 13:30:08 - last edited 2019-07-23 13:30:15

OK, this WAS a VPN problem.

 

it was not enough to trust the HS100 network andtell TunnelBear not to connect. I had to actually log out.

 

solved! 

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#2
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Re:HS100, Kasa will not connect device to BTWholeHome using iPhone 6s
2019-07-24 03:39:02

@DD49 

 

Thanks for your feedback, glad to hear that it works now.

 

Any further problem, please let us know. 

 

 

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