HS100, Kasa will not connect device to BTWholeHome using iPhone 6s

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HS100, Kasa will not connect device to BTWholeHome using iPhone 6s

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS100, Kasa will not connect device to BTWholeHome using iPhone 6s
HS100, Kasa will not connect device to BTWholeHome using iPhone 6s
2019-07-23 13:14:54 - last edited 2019-07-23 13:30:15
Model: HS100  
Hardware Version: V2
Firmware Version: Unknown

Context - BTWholeHome mesh WiFi, iPhone 6s iOS 12.3.1

 

I have-

  • meticulously and repeatedly followed the installation steps.
  • triple checked the WiFi password is correct
  • made sure there is no active VPN connection or attempt to make one.
  • factory reset the HS100

 

Despite this the HS100 never connect to my WiFi. Other 2.4ghz devices are connected entirely correctly. 

 

I can join the HS100 network (but no WiFi symbol appears when I do) although it takes some minutes

It locates my WiFi and i enter the network password

”Connecting to your home network” appears, but the little green ring just keeps going round until eventually I get a “connect to your WiFi” message telling me to connect to my network. 

 

Is this happening because my phone will only connect to 5ghz and I have no way of making it do otherwise?

 

My setup is not an unusual one, I am deeply disappointed it is proving so hard to connect the HS100 to it.

 

Any suggestions as to what I can do?

 

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:HS100, Kasa will not connect device to BTWholeHome using iPhone 6s-Solution
2019-07-23 13:30:08 - last edited 2019-07-23 13:30:15

OK, this WAS a VPN problem.

 

it was not enough to trust the HS100 network andtell TunnelBear not to connect. I had to actually log out.

 

solved! 

Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:HS100, Kasa will not connect device to BTWholeHome using iPhone 6s-Solution
2019-07-23 13:30:08 - last edited 2019-07-23 13:30:15

OK, this WAS a VPN problem.

 

it was not enough to trust the HS100 network andtell TunnelBear not to connect. I had to actually log out.

 

solved! 

Recommended Solution
  0  
  0  
#2
Options
Re:HS100, Kasa will not connect device to BTWholeHome using iPhone 6s
2019-07-24 03:39:02

@DD49 

 

Thanks for your feedback, glad to hear that it works now.

 

Any further problem, please let us know. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#3
Options

Information

Helpful: 0

Views: 971

Replies: 2

Related Articles