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When going through the app I cannot get past connecting to my plug and get the error "unable to connect to my smartplug wifi".
I have tried factory reset but nothing works. This is a plug I have used before, also opened a new one that connected first time.
Please help
Good day,
Is your case the same like this one:
https://community.tp-link.com/en/home/forum/topic/240974
if yes, could you please check the following information:
1. Have you enabled the VPN connection on the smartphone?
---if yes, please disable it for a while;
2. Have you enable the local network permission for the Kasa APP if you use iPhone, such as https://www.tp-link.com/support/faq/2937/ .
Thank you very much and wait for your reply.
Good day,
Is your case the same like this one:
https://community.tp-link.com/en/home/forum/topic/240974
if yes, could you please check the following information:
1. Have you enabled the VPN connection on the smartphone?
---if yes, please disable it for a while;
2. Have you enable the local network permission for the Kasa APP if you use iPhone, such as https://www.tp-link.com/support/faq/2937/ .
Thank you very much and wait for your reply.
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