Smart Plug will not turn off :( Any suggestions?

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Smart Plug will not turn off :( Any suggestions?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart Plug will not turn off :( Any suggestions?
Smart Plug will not turn off :( Any suggestions?
2018-08-26 06:07:35
Model : HS110

Hardware Version : Not Clear

Firmware Version :

ISP :

Hi,

Have a HS110 - but it will not turn off.

The app says it is off, but it is still on.

If I turn it back 'on' - I hear a click and in the app the icon goes green.

Power remains on all the time.

Any suggestions?

Thanks!
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#1
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2 Reply
Re:Smart Plug will not turn off :( Any suggestions?
2018-08-27 00:09:52
The relay is stuck, or starting to stick. Tapping it can sometimes free it. You should probably get it replaced, hopefully TP Link will take care of it.
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#2
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Re:Smart Plug will not turn off :( Any suggestions?
2018-08-27 00:31:20
Thanks!

Hoping to get a response from TP link as sadly the company I purchased from went bust!
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