My Plug came Off line with a solid green light and would not reset with power cycle. I removed the plug from the app and tried to reset it but no combination of button presses will extinguish the solid green light. I have tried 5sec press, factory reset 10 se press 3 presses in quick succession an plunging it into different sockets. I canot get the light to blink orange and green it remains solid green when powered. Can you help