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Tapo RV30 Max Plus and Black & Red Carpet

Tapo RV30 Max Plus and Black & Red Carpet

Tapo RV30 Max Plus and Black & Red Carpet
Tapo RV30 Max Plus and Black & Red Carpet
2025-02-05 21:09:23
Tags: #Carpet Cleaning #black carpet
Model: Tapo RV30 Max Plus  
Hardware Version: V1
Firmware Version: 1.2.0 Build 241219 Rel.163928

Hi, 

I have just baught a Tapo RV30 Max Plus and to be honest I am very disappointed. It cannot clean my black/red carpet just making weird moves on it. I had to draw a no go zone on the carpet. I am thinking about sending it back. 

Is there a fix for this?

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#1
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4 Reply
Re:Tapo RV30 Max Plus and Black & Red Carpet
2025-02-06 03:47:43

  @Bertug 

 

How does your carpet look like? Please also share a screenshot of the cleaning report here. 

 

Please send me the Mac address of your robot vacuum through private message, our team has an optimization plan for such issues.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Tapo RV30 Max Plus and Black & Red Carpet
2025-02-07 10:17:41

  @Wayne-TP Sending you the MAC address - thanks

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#3
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Re:Tapo RV30 Max Plus and Black & Red Carpet
2025-02-10 12:54:46

Issue seems to be resolved after the Beta update. (Marked the room as room carpet so it ignores the cliff sensor in the beta when on carpet.)

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#4
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Re:Tapo RV30 Max Plus and Black & Red Carpet
2025-02-12 03:07:47

  @Bertug 

 

That's great! Thank you for your update. 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#5
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Information

Helpful: 1

Views: 179

Replies: 4

Tags

Carpet Cleaning
black carpet
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