Device is not connecting to wiffi

RoomCamera

3 weeks ago - last edited Sunday

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-02-05

Device is not connecting to wiffi

3 weeks ago - last edited Sunday

Model: Tapo C200

Hardware Version: V5

Firmware Version:

Just receive the device but could not detect our wiffi.. It says only compatible to 2.4Ghz.. Our wiffi networkband is 5ghz. Does it mean it couldnt connect to 5g?

1 Accepted Solution

Solla-topee

3 weeks ago - last edited Sunday

Posts: 14590

Helpful: 2550

Solutions: 2430

Stories: 8

Registered: 2020-05-19

Re:Device is not connecting to wiffi-Solution

3 weeks ago - last edited Sunday

@RoomCamera

Hi,
The Tapo C200 does not support the 5GHz Wi-Fi network and supports the 2.4G Wi-Fi only. If your router provides a 5G Wi-Fi network only, the camera can't work with it.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

3 weeks ago - last edited Sunday

Posts: 14590

Helpful: 2550

Solutions: 2430

Stories: 8

Registered: 2020-05-19

Re:Device is not connecting to wiffi-Solution

3 weeks ago - last edited Sunday

@RoomCamera

Hi,
The Tapo C200 does not support the 5GHz Wi-Fi network and supports the 2.4G Wi-Fi only. If your router provides a 5G Wi-Fi network only, the camera can't work with it.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Device is not connecting to wiffi

Device is not connecting to wiffi

Information

Voters 0

Tags