Offline in app but green light on hub

Offline in app but green light on hub

Offline in app but green light on hub
Offline in app but green light on hub
2025-01-14 04:08:04 - last edited Thursday
Model: Tapo H200  
Hardware Version:
Firmware Version:

My h200 in my tapo app is offline alone with the cameras linked, but the hub still has green light showing and I have had any wifi problems, I don't want to reset just yet and have to reconnect everything again if it's something simple 

How is it physically showing on but in app nothing 

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#1
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Re:Offline in app but green light on hub-Solution
2025-01-16 11:54:10 - last edited Thursday

  @Orrj 

 

Make sure your Tapo app is updated, try to delete and reinstall the app. Disable VPN and VPN-related apps if any. 

 

Check whether these devices also show offline on other phones.

 

Have you tried to reboot the hub and the router?

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#2
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Re:Offline in app but green light on hub-Solution
2025-01-16 11:54:10 - last edited Thursday

  @Orrj 

 

Make sure your Tapo app is updated, try to delete and reinstall the app. Disable VPN and VPN-related apps if any. 

 

Check whether these devices also show offline on other phones.

 

Have you tried to reboot the hub and the router?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Offline in app but green light on hub
12 hours ago

  @Orrj I have the same problem.

 

Is your experience that you have to keep repeating these steps whenever the hub goes offline, or has a/the fix solved the proplem "permanently"?

 

THanks

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#3
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