C410 offline after latest FW update 1.0.23
After latest FW Update al my c410's (6) are more then once a day offline... when I enter the viewed area, they are online again after a second or 2. The all are connected to my WiFi (no signal-Break light in the camera)
someone else the same problem? It's very annoying because I cannot live see what's going on..
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@ all
TP-Link opened an ticket for my/this issue. In the meantime I run a few of my cams with/in logging mode and send the logs to TP-Link. Hopefully they can find out what the h... is wrong. For me, is spend >1000 euros in TP stuff but wenn this goes on I need to sell the whole bunch.. maybe RING can do better
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If you haven't contacted the support team, you can send the camera Mac address to me through private message. We will have a specialist help to follow up.
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Sonk wrote
having the same issues as you guys! Same networks config, worked perfectly before the last Update. I am running a Fritz!Box, newest model with several wired APs and had no issues at all before. Now all 4 of my C410 go dark but are still connected to the WiFi from Time to Time. It seems like they are going into hybernation mode or sth
Please monitor whether your camera is switching between different APs when the problem occurs - the camera is not connected to the closest AP or the AP that is used to connect.
What's the led status of your camera when the problem occurs? Do you see them online when the phone connects to the same local network as the camera? (Double-check it by reloading the app homepage, or force-close and re-open the app several times.)
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Same thing happening here but ONLY after installing firmware 1.0.23 build 241119
It had been woking perfectly since then...
C'mon, it' a FW issue!
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@Jabbajabba hi,
I have an open ticket at TPLink and I have contact with the support team almost every day now, we testing some test-FW, and as we speak senior techs are looking at the problem as well.
If we/they have white smoke, I'll inform you all asap!
this is a big problem!
regards
Fred
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Here it is, fresh from the oven...
As usual, since the firmware update.
The cam stays on for a while then you have to rebbot it to make it functioning for a while.
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