@Jabbajabba 

What router do you use? Share your network topology if you own a big network.

Please provide more details about the behavior of your product when it's offline. For example, what is the LED light status, and is it still connected to the Wi-Fi network (i.e., still listed as a connected client on the router), etc?

Offline issue is common among network devices, without the specific details, it is hard to identify, categorize, and diagnose the problem and provide further suggestions. There may be some problem behaviors that you're not aware of, which could be the key factors that differentiate your case from others, in this case, the suggestion or solution might be different.   

  @Jabbajabba 

There is a beta firmware for Tapo C410 that adds optimizations for use cases in a mesh network environment. You can try if that helps with your case. 

To apply the beta firmware, send me the camera Mac address through private message. 

Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App

Massimo_Gi wrote

  @Jabbajabba 

 

I also have the same problem. After the update the camera no longer works.
I tried to do a reset but after the tapo c410 device is found with the phone application, it is no longer paired with the network. In all the cameras I tried the same thing happened. How can it be solved? 

  @Massimo_Gi 

What router do you have? Do you have a dedicated 2.4GHz wifi? Try to change the 2.4GHz channel to 1, 6, or 11, and fix the channel width to 20MHz then try to pair the camera again. 

For comparison, create a 2.4GHz guest WiFi and try to connect the camera to it, see if that works.