C410 1.0.23 update doesn't work.

C410 1.0.23 update doesn't work.

C410 1.0.23 update doesn't work.
C410 1.0.23 update doesn't work.
2025-01-16 17:28:59 - last edited 2025-02-13 03:45:08
Model: Tapo C410  
Hardware Version: V1
Firmware Version: 1.0.23

With the new firmware, the camera is supposed to support local recording to hubs on SD cards. I have the C410 model and an H200 hub. From the camera options in the App I select to record locally on a hub but it doesn't find it. From the hub I try to connect to the camera but it doesn't find it either.

Maybe the hub needs to be updated to be able to detect the C410? I have updated the hub to the latest version but it seems to be old (1.3.6 Build 20240829)

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#1
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1 Accepted Solution
Re:C410 1.0.23 update doesn't work.-Solution
2025-01-20 01:47:45 - last edited 2025-02-13 03:45:08

  @obagi 

 

Is the C410 under the same network (subnet) as the H200 hub? You may check it by comparing their IP address.

 

Try to restart both the camera and the hub. 

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#2
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Re:C410 1.0.23 update doesn't work.-Solution
2025-01-20 01:47:45 - last edited 2025-02-13 03:45:08

  @obagi 

 

Is the C410 under the same network (subnet) as the H200 hub? You may check it by comparing their IP address.

 

Try to restart both the camera and the hub. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C410 1.0.23 update doesn't work.
a week ago - last edited a week ago

  @Wayne-TP I'm also having this issue. Devices are on the same network (IP Range)

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Re:C410 1.0.23 update doesn't work.
a week ago

  @Jabteles 

 

What's the firmware of your C410? Which feature are you trying to use? WiFi backup or video storage? How many camera have been connected to the hub (video storage) so far?

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Re:C410 1.0.23 update doesn't work.
a week ago
It seems my Hub is H100 which doesn't support video storage
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Re:C410 1.0.23 update doesn't work.
a week ago

 

Jabteles wrote

It seems my Hub is H100 which doesn't support video storage

@Jabteles 

 

Tapo H100 does not support camera indeed, it does not have an sd card slot, it is for IoT devices only, like the sensors.

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