Solution Why do my Tapo cameras have short video clips stored on the SD card after firmware update?
Solution Why do my Tapo cameras have short video clips stored on the SD card after firmware update?
This Article Applies To:
Tapo C510W V1 & TC41 V1, FW: v1.3.1
Phenomenon Description
After the Tapo C510W and TC41 update to the firmware version 1.3.1 Build 241111 Rel.29618n, the length of the detection video recordings stored on the SD card became shorter than before, only about 20 seconds.
Workaround
1. Why do detection video recordings saved to SD become shorter?
To support compatibility between the camera and hub (H200/H500), we have modified the recording duration for SD card detection events. If no detection activity occurs within 10 seconds after a detection event ends, the recording will stop.
This modification does not change the detection functionality and will not result in missed detection events. Additionally, it will reduce the amount of idle recording time, thus extending the period before the SD card becomes full for storing more detection video recordings.
2. If you experience missed detection events or incomplete recordings after updating to the latest firmware
Please provide the following information for further analysis.
(1) Please go to the Tapo app > camera’s Device Settings > Detection page, and check what detection types are enabled and the sensitivity value.
(2) How frequently do you experience missed detections or incomplete recording events?
(3) Please provide a video showing the reported issue for further analysis.
(4) Send us the camera’s model number and hardware version.
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Hi All,
For the Tapo C510W and TC41, we currently have plans to optimize the mechanism for saving video recordings on the SD card. An official firmware update with enhancements will be released in the future. Please pay attention to the Tapo app > Me > Firmware Update page for further updates.
Note: we do not have details about when the new firmware with enhancements will be released. Typically, you will be reminded on the Tapo app if new firmware is released to your camera.
Best Regards
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Hi,
We recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID(732034), community nickname, a detailed description of the issue, and the troubleshooting steps you've taken in the subject line or body of your email. Thank you.
Best Regards
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Hi,
In your case, please go to the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page, set Continuous Recording all day, then wait for the problem to happen and send us a video for analysis.
Best Regards
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Thank you for the link.
I have now logged this and been assigned a ticket TKID250118583 for everyone's reference.
This ticket references the shortened length of recordings after firmware update to 1.3.1. which leads to missed events as the recording finishes prematurely and camera returns to its home position.
Regards,
AJ
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