C220 camera not available in Google home (Google tv)
C220 camera not available in Google home (Google tv)
C220 camera works in Google home on phone and nest hubs but is not available in Google home on Google tv. All my Google nest cameras are available in Google home on Google tv. This behaviour is seen on 2 of my Google TV's 4k and hd versions
Additional on the phone in Google home the camera will not automatically stream and needs to be tapped to access the live stream. This is different performance to my other Google nest cameras.
Anyone else experienced this or know and solutions to the above?
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Hi,
1. What's the model number of the Google TV and the version of your Google Home app installed on your phone and Google TV?
2. Would you please send us a video showing the reported issue?
Best Regards
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1. I have 2 Google tv dongles. 1st 4k model # GZRNL. 2nd HD model # G454V. Google home is baked into Google tv and therefore there is no dedicated Google home app. I have attached both sw versions of both Google TV's. My phone Google home version is V3.26.1.3.
2. I have attached a video of the issue I see with the tapo c220 camera. This is named as baby camera
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4k sw version
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HD SW version
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Hi,
1. I did not find the video showing the issue on this thread. You can upload it to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
2. Please also try to preduce the issue on your Google TV, and then send us the exact date, time, and time zone when the issue occurred.
Best Regards
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https://drive.google.com/file/d/12FOQnimdx9g6kx3dveSInTaneXrmBZg0/view?usp=drivesdk
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Regarding 2. The tapo camera never appears on both my Google TV's Google home.
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Hi,
I have escalated your case to our tech team, and they will contact you via email to follow up on it. Please wait patiently.
Best Regards
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@Mal01 I'm experiencing the same issue with my camera. The stream doesn't start automatically when I open Google Home, I have to tap on it to start the live feed. This is an inconvenient because for a quick check, it would be helpful to have the stream load automatically, as it does with other cameras (Nest, Antela, etc.).
@Solla-topee Do you think there will be a solution to this problem? I've also enabled the third-party compatibility option in Tapo Lab, but the live feed only works on Google Home if I tap on the camera. Otherwise, it doesn't start automatically and gives an error. Thank you!
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@Solla-topee Just sent a DM. Thank you so much
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