C220 not working with google nest hub
I can't connect to the camera using the Tapo app but not using the google nest hub.
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Hi,
Typically, you can refer to the instructions below to connect the Tapo device to Google Assistant.
How to connect my Tapo / Kasa smart device to Google Home
Below are the instructions for troubleshooting if the Tapo device fails to work with Google Assistant.
Cannot make TP-Link smart devices work with Google Home
Best Regards
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Hi,
Typically, you can refer to the instructions below to connect the Tapo device to Google Assistant.
How to connect my Tapo / Kasa smart device to Google Home
Below are the instructions for troubleshooting if the Tapo device fails to work with Google Assistant.
Cannot make TP-Link smart devices work with Google Home
Best Regards
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I've tried all the guides and nothing has worked.
All the other sensors in my house are working, only the camera doesn't communicate with the google hub nest.
The only update is that the camera's current firmware has been updated to version 1.2.1 Build 240822.
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Hi,
If the camera does not communicate with the Google Hub Nest, please let me know what error appears when connecting the camera to Google Assistant and the detailed troubleshooting you did.
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When I open the home control screen, this is the view I get.
Clicking on the camera opens this screen.
clicking on live video opens this screen which is always connecting.
What was tried.
Factory reset on the camera, nest hub and wifi router.
Deleting the entire house in google automation and creating a new one from scratch.
Everything was done with all the equipment in the same room near the router.
It was possible to ping all the equipment on the network without any packet loss.
The camera opens in the Tapo software and on the chromecast, it just doesn't open the hub.
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Hi,
In this case, please help confirm the camera's MAC address and the version of your Google Nest hub.
You can send me (@Solla-topee) the info via a private message.
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Cameras Mac Address: 50-91-E3-5C-F7-38.
Google Nest Hub V2:
firmware: 20.20240530.3.18100
Cast firmware: 3.74.435255
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Hi,
I have escalated your case to the tech team, and they will follow up on this case via email. Please check your email box and confirm.
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