I can not view C220 camera without the same wifi

I can not view C220 camera without the same wifi

I can not view C220 camera without the same wifi
I can not view C220 camera without the same wifi
2024-09-17 12:36:04 - last edited 2024-09-26 08:22:24
Model: Tapo C220  
Hardware Version:
Firmware Version:

Please help.

I have 3 cameras. 2 Tapo C200 and 1 Tapo C220( just bought 3 day ago). My C220 can not view online when I am not using the same wifi, 2 camera C200 are still working normally. Please help me how to fix it.

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#1
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1 Accepted Solution
Re:I can not view C220 camera without the same wifi-Solution
2024-09-18 11:43:51 - last edited 2024-09-26 08:22:24

  @PeterLai 

Hi,
You can refer to the instructions below to troubleshoot if fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains.
1. What's the LED status on the Tapo C220?
2. You can enable a hotspot Wi-Fi on your phone, factory reset the Tapo C220, reconfigure it with another phone, and connect it to the hotspot Wi-Fi, can you control it remotely?

 

Best Regards

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#2
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Re:I can not view C220 camera without the same wifi-Solution
2024-09-18 11:43:51 - last edited 2024-09-26 08:22:24

  @PeterLai 

Hi,
You can refer to the instructions below to troubleshoot if fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains.
1. What's the LED status on the Tapo C220?
2. You can enable a hotspot Wi-Fi on your phone, factory reset the Tapo C220, reconfigure it with another phone, and connect it to the hotspot Wi-Fi, can you control it remotely?

 

Best Regards

Recommended Solution
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#2
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