First of all, the lack of customer service here is extremely disappointing. How do I email Tapo directly? 
 

I bought my camera in April. It's been fine until today. The video is frozen both live and playback. It will text motion but the video is frozen on the first frame. I've tried resetting the camera, I've updated my firmware, I've tried with different wifi on my phone, nothing. I use a micro sd card 
 

I would like a replacement or some answers.