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C210 video constantly freezing

Amc827

2024-11-24 11:28:18 - last edited 2 weeks ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-11-24

C210 video constantly freezing

2024-11-24 11:28:18 - last edited 2 weeks ago

Tags: #Motion Detection #Recording #Live View

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.4.3

First of all, the lack of customer service here is extremely disappointing. How do I email Tapo directly?

I bought my camera in April. It's been fine until today. The video is frozen both live and playback. It will text motion but the video is frozen on the first frame. I've tried resetting the camera, I've updated my firmware, I've tried with different wifi on my phone, nothing. I use a micro sd card

I would like a replacement or some answers.

1 Accepted Solution

Solla-topee

2024-11-25 08:13:08 - last edited 2 weeks ago

Posts: 13704

Helpful: 2366

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:C210 video constantly freezing -Solution

2024-11-25 08:13:08 - last edited 2 weeks ago

@Amc827

Hi,
You can try to uninstall the Tapo app, clean caches on your phone, reinstall the Tapo app, and check if it helps.

Please confirm the following information if the problem remains.
1. The LED status on the camera.
2. The Tapo app version is installed on your phone.
3. Do you have a problem when watching the camera locally or remotely?
4. Can you share a video showing the reported issue with us?

Btw, you can refer to the contact info here to contact our tech team.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-11-25 08:13:08 - last edited 2 weeks ago

Posts: 13704

Helpful: 2366

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:C210 video constantly freezing -Solution

2024-11-25 08:13:08 - last edited 2 weeks ago

@Amc827

Hi,
You can try to uninstall the Tapo app, clean caches on your phone, reinstall the Tapo app, and check if it helps.

Btw, you can refer to the contact info here to contact our tech team.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

C210 video constantly freezing

C210 video constantly freezing

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