I have 104 Tapo C210 cameras in one account because I use them to install them in my stores. Now I can't connect to the camera normally. I experimented with sharing the camera to another account I have. The camera works fine, like I was slowed down while connecting to the tapo cloud, what do I need to do to get it to work properly?
Hi,
1. What's the LED status on your cameras? Do they have a solid green light?
2. Do you have a problem when watching them locally or remotely? Have you logged into the Tapo app with the owner account?
3. Can you send us a video showing the reported issue?
You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.
Best Regards
The LED light on the camera is always green. I use it remotely. Usage in the viewing area is normal. and I signed in with my account I have tested by sharing to another account, remote viewing works fine.
I sent the link to your private message.
Hi,
From the video you provided, it seems you have a problem watching the camera's live feed remotely. You can refer to the instructions below to troubleshoot. If the problem remains, please list the troubleshooting you did.
What should I do if I can't view the Tapo camera?
Best Regards
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