Tapo C210 goes offline after approximately 2 hours

Tapo C210 goes offline after approximately 2 hours

Tapo C210 goes offline after approximately 2 hours
Tapo C210 goes offline after approximately 2 hours
2024-11-21 10:56:12 - last edited 2024-11-22 08:51:04
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.4.3 build 241010 rel33858N

Camera loosing connection after around 2 hours. After restart connection is established again for another ~2h. Several WiFi connections were tried. 

Assumptions:

- I was suspecting the local network, but after using my tethering from phone (5G, see point 4) with the same effect of loosing connection, I am not longer in a doubt in my local network.

- ISP dynamic addresses: My ISP does not provide me with static IP (it is per additional pay). I cannot use DynDNS because I am not provided with real dynamic DNS address as well. My suspect is the leasing time of the DNS address since connection is lost in approximately similar timeframes? 

 

Details

Steps performed:
1. C210 LED status:
offline (WiFi is shutdown) : Red Flashing
offline (App indication)      : Orange Solid
online (after restart)          : Green Solid

RSSI: -43

MAC: BO-19-21-XX-XX-XX
Hardware version: V2
Firmware: 1.4.3 build 241010 rel. 33858n

2. Wi-Fi Signal Strength:
- Perfect (placed next to the router)

- RSSI -43

3. Is your phone using other Wi-Fi networks/mobile data when the Tapo C210 shows offline on the Tapo app? Or does the camera show offline on the Tapo app even if your phone is connected to the same Wi-Fi as the camera?
- Phone (App) same local network, same WiFi
4. Network diagram
- ISP's router->TPLink Router (Archer C80 AC1900) with two WiFis (home 2.4/5GHz(default) guest 2.4Ghz)->TPLink EAP610 with two WiFis (similar to the router)
    - All four (4) WiFis were used for C210 (initial setup no issues, connects perfectly. After ~2h App shows Offline (camera Orange light solid). After restart connects normally LED Green again for ~2h)
- Mobile phone tethering
    - while phone is connected to the local WiFi - same issue as described above
    - while phone is connected to 5G network - same issue as described above

5. Reset the C210 to factory:
- All done for several different WiFi networks

 

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#1
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13 Reply
Re:Tapo C210 goes offline after approximately 2 hours
2024-11-22 07:13:29

  @StefanG_home 

Hi,
The new firmware of the Tapo C210 supports the static IP address feature, you can try configuring a Static IP address for the camera on the Tapo app > camera's Device Settings > Advanced Settings > Network Settings page and check if it helps.
    1. You can find the IP address the camera obtains automatically on the camera's Device Settings > Device Info page.
    2. If you do not know what's the Mask, Gateway, and DNS when setting network parameters on the Static IP address page, please connect a Windows laptop to the same Wi-Fi, refer to the link to find these parameters, and copy it on the Tapo app.
 

If the problem remains, please confirm:
    1. Are the 2.4G and 5G Wi-Fi names the same on your router? Do the home Wi-Fi and guest Wi-Fi use the same name?
    2. Is the camera connected to the router's Wi-Fi or EAP?
    3. If there is an SD card inserted into the camera, remove it for a try.

 

Btw, we do not recommend showing the Tapo device's MAC address on the thread.

 

Best Regards
 

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#2
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Re:Tapo C210 goes offline after approximately 2 hours
2024-11-22 08:49:35 - last edited 2024-11-22 08:53:08

  @Solla-topee 

Hi,

static IP address option was tried on without success. Router is configured to designate an IP address for C210 (same IP is configured to the camera).

Problem still exists:

1. WiFi names are different ROUTER, ROUTER_guest, AP, AP_guest

2. Four options were executed:

     - Connect to both AP's WiFis (AP, AP_guest),

     - Move next to the router and connect to router's WiFis (ROUTER, ROUTER_guest)

- all actions with the same output -> losing connection after ~2 hours

 

3. No SD card is used

 

Since many clients are reporting such an issue it is probably related to the Tapo C210 model itself.

 

Regards,

 

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#3
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Re:Tapo C210 goes offline after approximately 2 hours
2024-11-22 10:29:02 - last edited 2024-11-22 10:29:56

  @StefanG_home 

Hi,
If the 2.4G Wi-Fi and 5G Wi-Fi on the router use the same name, please set a different name for the 2.4G Wi-Fi and connect the camera to it for a try.
Best Regards

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#4
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Re:Tapo C210 goes offline after approximately 2 hours
2024-11-22 15:43:54

  @Solla-topee 

Hi,

router name is different than router's guest:

ROUTER and ROUTER_Guest.

 

Access points also use different names: AP and AP_Guest

 

No help at all

 

Regards,

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#5
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Re:Tapo C210 goes offline after approximately 2 hours
2024-11-25 09:16:18

  @StefanG_home 

Hi,

Just double confirm, do you mean you set the router's 2.4G main Wi-Fi network name to ROUTER and set the router's 5G main Wi-Fi network name to ROUTER_Guest? 

 

If not, and the router's main 2.4G Wi-Fi and 5G Wi-Fi have the same name(which is different from the guest network), it's recommended to change the 2.4G Wi-Fi name to a different one. Sometimes, the settings on the router, such as Smart Connect, may cause the camera to frequently disconnect.

 

Best Regards

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#6
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Re:Tapo C210 goes offline after approximately 2 hours
2024-11-25 11:45:30

  @Solla-topee 

Hi, 

to be on the same page:

- Main wireless settings:

 

Guest network settings:

Regards,

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#7
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Re:Tapo C210 goes offline after approximately 2 hours
2024-11-25 19:57:22

  @StefanG_home 

After inserting card (to trigger logging), offline mde is triggered even shorter

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#8
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Re:Tapo C210 goes offline after approximately 2 hours
2024-11-26 08:22:12

  @StefanG_home 

Hi,
I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards

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#9
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Re:Tapo C210 goes offline after approximately 2 hours
3 weeks ago

  @Solla-topee 

HI,

did someone had a chance to look at the log file?

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#10
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Re:Tapo C210 goes offline after approximately 2 hours
3 weeks ago

  @StefanG_home 

Hi,
It's suggested to reply to the received email to contact the tech team for further assistance.
Best Regards

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#11
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