No green light appears

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No green light appears

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Mintyn

2024-08-14 17:00:19 - last edited 2024-08-22 09:55:12

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Registered: 2024-08-14

No green light appears

2024-08-14 17:00:19 - last edited 2024-08-22 09:55:12

Tags: #Installation

I'm trying to link (UK.) my camera to the WiFi. I've booted the router, camera, reset, and everything else I can think of several times but it refuses to connect. I'm with Virgin and it appears they don't like using the 2.5hz network. They say it's the camera. Any ideas anyone? Thanks in advance.

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Solla-topee

2024-08-15 07:38:06 - last edited 2024-08-22 09:55:12

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Re:No green light appears -Solution

2024-08-15 07:38:06 - last edited 2024-08-22 09:55:12

@Mintyn

Hi,
Our Tapo Wi-Fi cameras support the 2.4G Wi-Fi only and do not support the 5G Wi-Fi network.
If you fail to connect the camera to the router's Wi-Fi, you can refer to the instructions below to troubleshoot.
What should I do if I fail to configure Tapo Camera?

Please confirm the following information if the problem remains.
1. The model number of the camera.
2. Send me(@Solla-topee) the MAC address of the camera via a private message.
3. The troubleshooting you did.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

No green light appears

No green light appears

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