Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
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@Solla-topee I just received my C225 and the audio quality is awful, too. I can't hear people well at all. Can I also get this new firmware? Thank you. I sent you a direct message!
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Jamesh26 wrote
@Solla-topee Hi Solia, Just purchased 2 x C225 and I've updated them to the latest firmware 1.0.11 Build 240826 Rel.62730. Hardware Version 2.0 The mic and associated recording is very poor. James
@Jamesh26 I have the same camera, same hardware version and firmware. The audio record is really poor even when the camera is close to the source of the sound. I have the camera less than 1 m from TV, but no sound is recorded. Only in case I really increase the sound level. Recording on the phone is much better even from 10 m. We have a dog, but instead of a dog barking, something like a knocking sound is heard. I can't imagine using the camera as a baby monitor. It would hardly record a crying baby. I agree that there is probably strong level of noise cancellation.
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Hi,
The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards
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@Solla-topee Thank you. I just updated and I can tell something has changed, but there is still awful static-like crackling and popping sounds the whole time, but now louder. 😭
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Hi,
Would you please send us a video showing the reported issue for further analysis, and describe how you record the video?
You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
Best Regards
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@Solla-topee Thank you. The new firmware sounds much much better. I noticed the audio codec was changed from G.711 to AAC. I don't know if this is the reason, but now I can clearly hear the voice and even music from TV.
Best regards.
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