C500 audio issue
Hi
I have this issue, after i upgraded the latest version of firmware, the camera mic is not that loud thats why i need to put in max volume, and sounds like static.
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Update on Nov 20, 2024
Hi All,
The sound quality issue reported on the firmware version 1.1.4 of the Tapo C500 has been improved on the official firmware version 1.3.1, which has been fully released. If your Tapo C500 does not have the latest firmware, please update the firmware soon.
How to update the firmware of the Tapo devices on the Tapo App
If your Tapo C500 has updated to the firmware version 1.3.1 but also has a sound quality issue, please confirm the following information for further analysis.
1) The microphone and speaker value set on the camera.
2) Go to the camera's Live View page to record a video showing the problem, then share the video with us.
Best Regards
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Hi,
Thank you very much for your report. We are working on this issue, and it would be appreciated if you could provide a video showing the reported phenomenon for further analysis.
By the way, please send me(@Solla-topee) the MAC address of your camera via a private message, and if we have a new firmware to solve the issue, I'll push it to your camera.
Best Regards
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@Solla-topee
This is the video link:
https://drive.google.com/file/d/1e76tSix8twJGStyKX78jz2eLARjGq_Rh/view?usp=sharing
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Hi,
Thank you for the shared video recording. I have reported the issue to the tech team, and they will likely contact you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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Hi, just bought the C500 today installed and set up. Updated firmware as requested and the mic volume is very low despite the mic volume set at recommended level or full and the phone is also set at full.
Will you be sending a firmware update to resolve the issue as the previous person.
Thanks Lorraine
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Hi,
Please send me(@Solla-topee) the MAC address of your Tapo C500 via a private message for new firmware updates.
Best Regards
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Hi,
The firmware is sent to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
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Hi, I have the same problem on video recording, the sound makes incomprehensible noises and the sound of the conversation is not heard properly, please tell me if this problem is being solved? and will there be an update in the future to fix this problem?
Camera tapo c500.
Сamera firmware 1.1.4.
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Hi,
We are trying to improve the sound quality of the camera and have a new firmware for a try, you can send me(@Solla-topee) the MAC address of your Tapo C500 if you want to try the new firmware.
We do not have the information on when the new official firmware will be released to solve the issue, but I'll keep logging the feedback and forward it to the relevant team for evaluation.
Best Regards
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@Solla-topee Could i get the firmware update please as i have the same issue, i only just bought it today and nearly sent it back as i thought it was broken.
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