Poor Audio Quality C225 C500
Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
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@Solla-topee Very poor sound quality (useless), Sending MAC in private. Thanks.
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@Solla-topee Sound fixed with new firmware. Thanks a lot.
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@Color You are welcome~ 
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@Solla-topee I'm going to send you the two mac addresses of both my C225 cameras. I'm having the same issues and the sound is unusable.
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Hi,
The firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
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Hi I've sent you the MAC addresses of both of my C225 cameras that im having the same issue with. if you could send me the same firmware that would be great. Thanks
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Hi,
I did not find your camera's MAC address in the private message, please send it to me(@Solla-topee) again if you want to try the new firmware.
Best Regards
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Same Issue as the Others...
If i send you the Mac of my both C225-Cameras, could you please Help me? 😁
Thx
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