Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Solla-topee Very poor sound quality (useless), Sending MAC in private. Thanks.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Solla-topee Sound fixed with new firmware. Thanks a lot.
- Copy Link
- Report Inappropriate Content
@Color You are welcome~ 
- Copy Link
- Report Inappropriate Content
@Solla-topee I'm going to send you the two mac addresses of both my C225 cameras. I'm having the same issues and the sound is unusable.
- Copy Link
- Report Inappropriate Content
Hi,
The firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi I've sent you the MAC addresses of both of my C225 cameras that im having the same issue with. if you could send me the same firmware that would be great. Thanks
- Copy Link
- Report Inappropriate Content
Hi,
I did not find your camera's MAC address in the private message, please send it to me(@Solla-topee) again if you want to try the new firmware.
Best Regards
- Copy Link
- Report Inappropriate Content
Same Issue as the Others...
If i send you the Mac of my both C225-Cameras, could you please Help me? 😁
Thx
- Copy Link
- Report Inappropriate Content
@Solla-topee
Me as well, I've just sent you a message with the MACs, please change my firmware to a version without noice reduction as well.
Thank you in advance
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1192
Replies: 22
Voters 0
No one has voted for it yet.