Poor Audio Quality C225 C500
Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
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@Solla-topee Very poor sound quality (useless), Sending MAC in private. Thanks.
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@Solla-topee Sound fixed with new firmware. Thanks a lot.
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@Color You are welcome~ 
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@Solla-topee I'm going to send you the two mac addresses of both my C225 cameras. I'm having the same issues and the sound is unusable.
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Hi,
The firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
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