@Wayne-TP Like I stated in my earlier post, audio is not detected. All audio created outside, whether it comes from wind, animals, humans talking, or vehicles, which goes through the camera to my phone, is not detected. Direct contact with the camera itself, such as knocking on the camera, is somewhat detected. The sound is muffled and distorted. When the camera is trying to detect audio, like the wind or when someone is talking, the camera detects these diffuse static/crackling noises, as if it is trying to catch some audio. It's like having a headset with a bad connection in its wire. Things like the alarm and voice call output, from the phone it self to the outside works.

I'l send you the required information in PM.

  @Wayne-TP been without audio for months niw, when is a fix coming? Ive tried a million times to get a response from somebody - anybody and have not gotten any form of response. Is there any desire to fix this issue or are we just to accept the fact our cameras are now toast and Tapo has no intentions of fixing the issue the last update caused?

  @Warlizzard 

What is the current firmware we should have for the C500 camera?  I have 1.3.1 which says is up to date but I too have issues with the audio  from camera to my phone/app. The outside people can hear me but I cannot hear them when they talk.

I agree the customer support for this product is lousy.  The suggestions online and videos do not match my app on the iphone.  

The person tracking is an issue.  I have played with the sensitivity settings for both motion and person still not finding the right positions.  I really just want person tracking but you cannot turn on motion tracking without having motion detection on yet on some sites I have seen that different. Why can't you just call someone?