@Solla-topee 

Good Morning, thanks for you time, I think it's a hardware problem, I have now ordered the new c510W on Amazon.

I'll put this in a place where I don't need the audio, and if one day with an update it will unlock better.

Thanks for all

Gio

  @Solla-topee hola le envíe un mensaje ya que mi cámara C500 tiene problemas con el micrófono   Gracias.