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Does Tapo Care uploaded recordings get deleted after the trial expires?

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Does Tapo Care uploaded recordings get deleted after the trial expires?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Misomiso

2024-07-02 03:27:54 - last edited 2024-07-12 03:31:46

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Registered: 2023-03-28

Does Tapo Care uploaded recordings get deleted after the trial expires?

2024-07-02 03:27:54 - last edited 2024-07-12 03:31:46

Tags: #Tapo Care #Recording

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.9 Build 231024 Rel.72919n(4555)

Does the recording gets deleted, means if I subscribed again for the next month, all of my recording in the past few months in Tapo care cloud will be gone?

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Solla-topee

2024-07-03 08:04:12 - last edited 2024-07-12 03:31:46

Posts: 14094

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Registered: 2020-05-19

Re:Does Tapo Care uploaded recordings get deleted after the trial expires?-Solution

2024-07-03 08:04:12 - last edited 2024-07-12 03:31:46

@Misomiso

Hi,
If you have subscribed to the Tapo Care service, the cloud video clips can be stored for up to 7/30 days(depending on your subscribed Tapo Care plan). Even if your Tapo Care service expires and is not renewed, the video clips uploaded to the cloud server during the Tapo Care subscription period will continue to be stored for up to 7/30 days. However, no new detection video clips will be uploaded to the cloud server for storage.

If the cloud video clips has been deleted automatically after be stored for 7/30 days, they can't be restored even if you have subscribed to the Tapo Care service again.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Solla-topee

2024-07-03 08:04:12 - last edited 2024-07-12 03:31:46

Posts: 14094

Helpful: 2448

Solutions: 2140

Stories: 8

Registered: 2020-05-19

Re:Does Tapo Care uploaded recordings get deleted after the trial expires?-Solution

2024-07-03 08:04:12 - last edited 2024-07-12 03:31:46

@Misomiso

If the cloud video clips has been deleted automatically after be stored for 7/30 days, they can't be restored even if you have subscribed to the Tapo Care service again.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Does Tapo Care uploaded recordings get deleted after the trial expires?

Does Tapo Care uploaded recordings get deleted after the trial expires?

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