Does Tapo Care uploaded recordings get deleted after the trial expires?
Does the recording gets deleted, means if I subscribed again for the next month, all of my recording in the past few months in Tapo care cloud will be gone?
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Hi,
If you have subscribed to the Tapo Care service, the cloud video clips can be stored for up to 7/30 days(depending on your subscribed Tapo Care plan). Even if your Tapo Care service expires and is not renewed, the video clips uploaded to the cloud server during the Tapo Care subscription period will continue to be stored for up to 7/30 days. However, no new detection video clips will be uploaded to the cloud server for storage.
If the cloud video clips has been deleted automatically after be stored for 7/30 days, they can't be restored even if you have subscribed to the Tapo Care service again.
Best Regards
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Hi,
If you have subscribed to the Tapo Care service, the cloud video clips can be stored for up to 7/30 days(depending on your subscribed Tapo Care plan). Even if your Tapo Care service expires and is not renewed, the video clips uploaded to the cloud server during the Tapo Care subscription period will continue to be stored for up to 7/30 days. However, no new detection video clips will be uploaded to the cloud server for storage.
If the cloud video clips has been deleted automatically after be stored for 7/30 days, they can't be restored even if you have subscribed to the Tapo Care service again.
Best Regards
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- Report Inappropriate Content
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