Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Tapo C210 not showing video after notifications

< Tapo Smart Camera

Tapo C210 not showing video after notifications

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tapo C210 not showing video after notifications

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Lotug

2024-06-03 15:12:09 - last edited 2024-06-14 04:02:17

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-05-15

Tapo C210 not showing video after notifications

2024-06-03 15:12:09 - last edited 2024-06-14 04:02:17

Tags: #Recording #Notification #Live View

Model: Tapo C210

Hardware Version:

Firmware Version: 1.3.11

Hi
I well receive the notifications when the camera is detecting a movement or a people but when I click on it it shows nothing but the on live video.
It seems that the camera does not register the event triggering the notification even with a SD Card inside.
Please can you help me ?
Thanks.

1 Accepted Solution

Solla-topee

2024-06-04 11:16:22 - last edited 2024-06-14 04:02:17

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Tapo C210 not showing video after notifications-Solution

2024-06-04 11:16:22 - last edited 2024-06-14 04:02:17

@Lotug

Hi,
You can wait for one minute after receiving the notification and then click on it to check if you can see the detection video recordings stored on the SD card.
If not, please go to the camera's Device Settings>Storage & Recordings page to confirm the microSD card status is Good, ensure the microSD Card Recording is enabled, and the Recording Schedule settings are correct.

If you tap the notification right after it's received, the video clip may be saving to the SD card, so you are directed to the live view page instead of the playback page.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-06-04 11:16:22 - last edited 2024-06-14 04:02:17

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Tapo C210 not showing video after notifications-Solution

2024-06-04 11:16:22 - last edited 2024-06-14 04:02:17

@Lotug

If you tap the notification right after it's received, the video clip may be saving to the SD card, so you are directed to the live view page instead of the playback page.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Tapo C210 not showing video after notifications

Tapo C210 not showing video after notifications

Information

Voters 0

Tags