Stolen camera, how to get access to my cloud video records?

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Stolen camera, how to get access to my cloud video records?

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Stolen camera, how to get access to my cloud video records?
Stolen camera, how to get access to my cloud video records?
2023-10-18 11:31:51 - last edited 2023-10-23 10:10:47
Model: Tapo C225  
Hardware Version:
Firmware Version:

If my camera gets stolen, can I access my cloud video without going through the camera?

 


 
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#1
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1 Accepted Solution
Re:Stolen camera, how to get access to my cloud video records?-Solution
2023-10-19 08:34:03 - last edited 2023-10-23 10:10:47

  @PerJonas 

Hi,
You can access the cloud video clips even if without the camera since the video clips are stored under your TP-Link ID.

 

If the camera is offline on the Tapo app, you can tap it and tap View Cloud Videos to see the video clips. Or you can go to the Cameras tab>Activity Center to see the cloud video clips.

 

Note: the cloud video clips will be deleted automatically after being stored for up to 7/30 days(based on the subscribed Tapo Care service.)

 

Best Regards

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#2
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Re:Stolen camera, how to get access to my cloud video records?-Solution
2023-10-19 08:34:03 - last edited 2023-10-23 10:10:47

  @PerJonas 

Hi,
You can access the cloud video clips even if without the camera since the video clips are stored under your TP-Link ID.

 

If the camera is offline on the Tapo app, you can tap it and tap View Cloud Videos to see the video clips. Or you can go to the Cameras tab>Activity Center to see the cloud video clips.

 

Note: the cloud video clips will be deleted automatically after being stored for up to 7/30 days(based on the subscribed Tapo Care service.)

 

Best Regards

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#2
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Re:Stolen camera, how to get access to my cloud video records?
2023-10-23 10:09:56

  @Solla-topee 

 

Thank you, that workt smiley

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Re:Stolen camera, how to get access to my cloud video records?
2023-10-23 10:17:07

  @PerJonas 

Hi,
Glad to hear that these tips helped you.smiley
Best Regards

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#4
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