Access to cloud video clips by family member

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Access to cloud video clips by family member

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Access to cloud video clips by family member
Access to cloud video clips by family member
2024-02-20 20:56:23 - last edited 2024-02-29 09:47:49
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.14

Hi,

I've shared access to the video doorbell with a family member.

 

They get notifications for doorbell rings etc which is nice, however they can't see recorded clips stored on the cloud.

Can that be enabled?

Alternatively if I insert an SDCARD can they see recordings on that?

 

Thanks

 

Peter

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Re:Access to cloud video clips by family member-Solution
2024-02-21 07:23:44 - last edited 2024-02-29 09:47:49

  @PeterMa 

Hi, 
The Shared account can't access to the cloud video clips and there is no option on the Tapo app to enable it. However, if you insert an SD card into the camera, the Shared account can watch the video recordings stored in the SD card.
Best Regards

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Re:Access to cloud video clips by family member-Solution
2024-02-21 07:23:44 - last edited 2024-02-29 09:47:49

  @PeterMa 

Hi, 
The Shared account can't access to the cloud video clips and there is no option on the Tapo app to enable it. However, if you insert an SD card into the camera, the Shared account can watch the video recordings stored in the SD card.
Best Regards

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