Solution Motion Detection Stops Working in the Scrypted App or NVR After Updating the Tapo Cam's Firmware
This Article Applies to:
Tapo C100 V1/V2
Tapo C200 V1/V2
TC60 V1/V2
TC70 V1/V2
Issue Description/Phenomenon:
After updating the firmware of the Tapo Camera to version 1.3.5/1.3.6, the motion detection feature is functioning as expected when managing the camera via the Tapo app. However, it's not working anymore on the NVR or the Scrypted App that connects to the camera via the ONVIF stream.
Solution:
1. Our developers have' provided beta firmware to address the mentioned issue for the above models, please provide the MAC address of the camera and the model number of the NVR via private message (send a message to @Solla-topee, make sure you've registered or logged in with your TP-Link ID in our community first) with the format ‘Forum ID 631802+camera’s model+ the motion detection stops working in the Scrypted App or NVR’, and I will send the firmware to your camera.
Double-check the camera label and make sure you're getting the correct info when messaging with the device MAC address. Then you can update the firmware via the Tapo app as follows to see if the camera will work fine with the NVR or the Scrypted App.
How to update the firmware of the Tapo & Kasa devices on the Tapo App?
2. If you're using a Tapo camera with a different model and experiencing a similar issue, it's suggested to Start a New Thread with the following information for further analysis.
1) Describe your usage scenario and problem in detail.
2) Check if the time and date are correct on the camera's Live View page.
3) Try to watch the camera on a PC via the iSpy or VLC Player app, and check if the motion detection feature is working on these apps.
