Duplicate repeated notifications of same event
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Duplicate repeated notifications of same event
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have a C420S2 kit, with two C420 cameras and an H200 hub, with a microSD card for the recordings.
Everything was going OK but today I'm getting a problem with the notifications - the system reports the same event multiple times.
One of the cameras triggered a motion detection notification today at 15:11, then again at 16:34, 16:37, 16:57 and 17:03. When I click to view the recording, they all show the same video, of the person detected at 15:11. On the playback screen for the camera, it shows "Detected events (1)", which is the 15:11 event, and there's nothing after that.
Why would I get five notifications for one event, spread over a long period of time, and only one recording? Any thoughts as to how I can sort this out? Could it be a server issue?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I've just sent you a message with a link to two videos and a couple of app screenshots.
Both the videos show a vehicle passing by, outside the activity zones.
Here's a thought. It could be that the camera wakes up because of the vehicles. It then checks inside the activity zones, and if there is anything moving there, or something that could be a person, then it starts recording and sends a notification.
In one video, some plants are waving about in the breeze, which are probably not enough to wake the camera up, but might be enough to count as motion once the camera is awake.
In the other video, our waste (trash) bin was waiting to be collected when the vehicle went by. Maybe the vehicle woke up the camera, and then the AI thought that the bin was a person?
However - when the bin was collected, there was a large truck on the road and men wheeling the bins around, but we got no notifications or recordings for that.
I'm confused!
- Copy Link
- Report Inappropriate Content
Hi,
The tech team was made aware of your issue, and they will likely reach out to you via email to continue the troubleshooting. Please check your email box and confirm.
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@docdunning You are welcome~
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1583
Replies: 14
Voters 0
No one has voted for it yet.