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Tapo C310 image distortion

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Tapo C310 image distortion

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C310 image distortion
Tapo C310 image distortion
2023-07-10 11:13:26 - last edited 2023-07-11 12:21:05
Tags: #Firmware
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.2 Build 220901 Rel.74359n(4555)

Hello there.

 

I have 4 Tapo C310 cameras and all of them have the same problem. Setting video quality to 2k causes color distortions to images, while setting it to 1080p appears to be fine:

 

 

It has been like this for months. Technical support says "Images look fine" (literal response from them), which is really unprofessional and disappointing. Images are clearly NOT fine. Any suggestions?
Thank you.

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#1
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1 Accepted Solution
Re:Tapo C310 image distortion-Solution
2023-07-11 12:21:01 - last edited 2023-08-18 11:14:21
Update on Aug 18, 2023.
The official Tapo app version 2.17.112 and newer versions have solved the problem, please update the Tapo app to the latest one if you encounter the same issue.
Best Regards

------------------------------------------------------------------------------------------------------------------------------------

Hello everyone, 
  @aliasalberto Thank you for your case report here, and below are the suggestions for this issue.

Problem Description:
The Live View page of the Tapo Cam may have a green stripe at the top of the screen when watching the camera on the Tapo app.

This Article Applies to:
Tapo app with version 2.15.516, 2.16.112, etc.

Solution:
1. On the Tapo app, click on the Tapo Cam and go to the Camera Settings>Advanced Settings>Display Settings, and then select the Compatible Mode and check if the problem solves.

2. We have a beta Tapo app that may solve the issue. Please provide the Live View page of the Tapo cam to support.forum@tp-link.com with the email tile 'Forum ID 614638+ Cam model + the Live View page has a green stripe at the top of the screen' if you'd like to try the beta Tapo app, and then our support will continue to help with your case.

Best Regards
>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  1  
  1  
#2
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3 Reply
Re:Tapo C310 image distortion-Solution
2023-07-11 12:21:01 - last edited 2023-08-18 11:14:21
Update on Aug 18, 2023.
The official Tapo app version 2.17.112 and newer versions have solved the problem, please update the Tapo app to the latest one if you encounter the same issue.
Best Regards

------------------------------------------------------------------------------------------------------------------------------------

Hello everyone, 
  @aliasalberto Thank you for your case report here, and below are the suggestions for this issue.

Problem Description:
The Live View page of the Tapo Cam may have a green stripe at the top of the screen when watching the camera on the Tapo app.

This Article Applies to:
Tapo app with version 2.15.516, 2.16.112, etc.

Solution:
1. On the Tapo app, click on the Tapo Cam and go to the Camera Settings>Advanced Settings>Display Settings, and then select the Compatible Mode and check if the problem solves.

2. We have a beta Tapo app that may solve the issue. Please provide the Live View page of the Tapo cam to support.forum@tp-link.com with the email tile 'Forum ID 614638+ Cam model + the Live View page has a green stripe at the top of the screen' if you'd like to try the beta Tapo app, and then our support will continue to help with your case.

Best Regards
>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  1  
  1  
#2
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Re:Tapo C310 image distortion
2023-07-11 21:35:28 - last edited 2023-07-11 21:36:35

  @Solla-topee Hi there and thank you for your reply. Compatible mode actually worked just fine. Thank you very much for taking the time to help.

 

P.S. I tried the beta as well, but the issue appears to be the same.

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#3
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Re:Tapo C310 image distortion
2023-07-12 11:42:12

  @aliasalberto 

Hi,
Glad to hear that your problem is solved~

 

The beta Tapo app you have tried may not be the one for this issue, and if changing to Compatible mode on the Tapo app works for your case, you can keep the settings.
We are releasing the new Tapo app that solves the problem gradually, and please keep your Tapo app up to date to manage your Tapo products and enjoy the new features.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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