C420 motion being detected outside the red zones
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both cameras detects motion outside the red activity zones (passing cars on the road)
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Hi @gatze
Thank you for the feedback.
To identify the problem, can you provide some screenshots of your motion detection settings (Motion detection and AI detection) here?
Please also send us the camera Mac address, your TP-Link ID and a clip video of this problem to us via private message. We'd like to help you to check what's the problem.
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here are my settings:
Motion detection: On, AI detection on (only persons)
how can i send a private message?
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As many other users report here in the forum, the red zones do not seem to be taken into account at all and the motion detection always evaluates the entire area.
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Many thanks for your update, the photos are very helpful. To address the issue and try to fix it, we would like to have a specialist look into this further via email TKID221213214. Please check your mailbox later, and let us know if the issue is resolved, thank you.
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oooooh|
I was freaking out.. I have the same problem and the same configuration on cameras.
This post is very helpful :)
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Hi @Marco10
Thank you for your feedback. To further assist with this issue, a specialist would like to follow up your case via email, please check your mail box later.
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Same problem with C310. Harware v1, firmware 1.3.2
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Problem solved.
You can set the exception zones separately for motion, intrusion and person detection. person detection was on whole frame.
But what is the point of person detection if it is only active with a Tapo Care subscription. What does this feature do if you don't have a subscription?
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