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Tapo Cameras not connecting to a certain router

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Tapo Cameras not connecting to a certain router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Dumzz

2022-10-19 19:17:18 - last edited 2022-10-19 19:43:08

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Registered: 2022-10-19

Tapo Cameras not connecting to a certain router

2022-10-19 19:17:18 - last edited 2022-10-19 19:43:08

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Model: Tapo C100 Tapo C200 Tapo C310

Hardware Version: V1

Firmware Version: 1.3.1

I have 3 Tapo Cameras and two TP-Link routers

Archer VR300 and TD-W9960

The Cameras will not connect to the Archer no matter how many times I tried it keeps saying failed to obtain IP address or won't say anything at all. They connect to the TD-W9960 without issue despite both routers having the exact same settings and are at the exact same location. I reset everything hundreds of times and they're still not connecting. I just don't understand why won't they connect to my Archer?

AP isolation is off.

Access control is off.

Firewall is off.

Its on 2.4Ghz

The wireless settings are perfectly fine in WPA2 and tried both on AES and TKIP.

I tried all the wireless channels.

Cellular is off.

DNS is 8.8.8.8

Made reserved IPs for the The cameras.

I did everything.

I think the router is faulty because the cameras connect just fine to the TD-W9960 and even on my phone's hotspot.

The Archer's hardware is V2 and on the latest firmware.

Literally nothing works it doesn't make any sense.

1 Reply

Solla-topee

2022-10-24 06:32:08 - last edited 2022-10-24 08:03:48

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Re:Tapo Cameras not connecting to a certain router

2022-10-24 06:32:08 - last edited 2022-10-24 08:03:48

Hello @Dumzz

Sorry for the late reply.

May I know did you make the camera connect to VR300 Wi-Fi router at last? We tested in the lab but did not reproduce the problem you've reported.

You could change a different Wifi channel like fix a 2.4Ghz channel to channel 1,6,11 and see if that helps.

What I can think of is that you may also check with ISP side and see if there is firewall settings that may affecting the camera installation.

You may also test on a different phone to set up the Wifi camera.

At the same time, can you also help confirm some information here

- the firmware & hardware version of the VR300 and network topology: e.g. ISP XX--VR300<Wireless>tapo C310

- phone and its Andriod IOS version

- the Tapo APP version (confirm it's up to date)

Please share a photo of error message in the APP. Thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Tapo Cameras not connecting to a certain router

Tapo Cameras not connecting to a certain router

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