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C210 OFFLINE DAILY

C210-OFFLINE

2024-11-16 06:33:06 - last edited 2 weeks ago

Posts: 1

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Registered: 2024-11-16

C210 OFFLINE DAILY

2024-11-16 06:33:06 - last edited 2 weeks ago

Tags: #Tapo Care #Firmware #Device Connectivity #Live View

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.4.3 241010 R33858N

3 TP-Link Tapo C210 (WiFi connected to TP-Link Archer C64 AC1200)
1 TP-Link Tapo C310 (WiFi connected to TP-Link Archer C64 AC1200)
1 TP-Link Tapo C500 (WiFi connected to TP-Link Archer C64 AC1200)

2 TP-Link Archer C64 AC1200 routers (#1 and #2)

** 2 of the TP-Link Tapo C210 is WiFi on #1 TP-Link Archer C64 router as is TP-Link Tapo C500.

** 1 of the TP-Link Tapo C210 is WiFi on #2 TP-Link Archer C64 router as is TP-Link Tapo C310.

** The C500 AND C310 NEVER go offline. The 3 C210 go offline multiple times daily.

** C210's auto-reboot 6:00 AM daily, and still go offline 1-2 times a day.

QUESTIONS
Why, on the same TP-Link routers as the C210, do the C310 and C500 never go offline?

How do I fix this C210 problem?

1 Accepted Solution

Solla-topee

2024-11-18 07:46:06 - last edited 2 weeks ago

Posts: 13716

Helpful: 2369

Solutions: 2037

Stories: 8

Registered: 2020-05-19

Re:C210 OFFLINE DAILY-Solution

2024-11-18 07:46:06 - last edited 2 weeks ago

@C210-OFFLINE
Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?

If your problem remains, please check:
1. Please go to the cameras' Device Settings > Device Info page, tap the Wi-Fi icon, and send us the cameras' RSSI value.
2. When the Tapo C210 loses internet connection, how about the LED status on the camera? Such as flashing red, solid red, or others.
3. How do you recover the C210's internet connection? By rebooting the camera?

The new firmware of the Tapo C210 has added the Static IP address feature, please try to set a static IP address on your camera and check if it helps.
Tapo C210_V2/V2.6_1.4.0 Support Static IP address and more features

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

C210 OFFLINE DAILY

C210 OFFLINE DAILY

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