Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > Tapo app bugs - no thumbnail preview and playback issues on Android 14

< Tapo Smart Camera

Tapo app bugs - no thumbnail preview and playback issues on Android 14

CiTro

Tuesday - last edited Yesterday

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-11-12

Tapo app bugs - no thumbnail preview and playback issues on Android 14

Tuesday - last edited Yesterday

Model: Tapo C220

Hardware Version: V1

Firmware Version: 1.2.1

Motorola G84, Android 14, Tapo app updated.

When using high resolution recordings (QHD), event recordings show thumbnail preview (1st pic), but downloaded recordings show no thumbnail preview (2nd pic). In both cases, the Tapo app plays them. The issue: the Photos app (official Google Gallery app) shows the downloaded recordings, also without thumbnail preview. Playback in Photos app fail with "Can't play video error". I am unable to share the downloaded recordings via WhatsApp, because of not supported format.

When in low quality mode (360p) there are no issues.

Later edit: the app works ok on Motorola E7 Power (Android 10). Same Tapo version 3.7.522, same camera.

2 Reply

Solla-topee

Yesterday

Posts: 13240

Helpful: 2274

Solutions: 1892

Stories: 8

Registered: 2020-05-19

Re:Tapo app bugs - no thumbnail preview and playback issues on Android 14

Yesterday

@CiTro

Hi,
On your Motorola G84, please refer to the following steps to collect the app log for further analysis.
1. Use the Tapo app to try to reproduce the problem.

2. After the problem is reproduced, go to APP > Me> Help & Feedback, select your devices/select others > Feedback, check the "Send APP Logs" and send feedback to us.
Please let me know after you send the feedback.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

CiTro

LV1

11 hours ago

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-11-12

Re:Tapo app bugs - no thumbnail preview and playback issues on Android 14

11 hours ago

Feedback sent, a couple of days ago. Sorry for delay, I answered to email notification.

Tapo app bugs - no thumbnail preview and playback issues on Android 14

Tapo app bugs - no thumbnail preview and playback issues on Android 14

Information

Voters 0

Tags