Tapo C500 not showing thumbnail at playback & download
Hi, my tapo app is not showing the thumbnail preview recently.
Previously there is an image for all the recordings, but now at the playback & download section in the app, there isn't any images showing in the thumbnail.
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Hi,
Please confirm the following information for the reported issue.
1. Do you have a problem on the Playback & Download > SD card page or the Cloud icon page?
2. Do you have a problem when watching these video clips?
3. Please uninstall the Tapo app on your phone and reinstall it, ensure the Tapo app is the latest one.
4. If the video recordings are stored on an SD card, please backup the video recordings on your PC/laptop, then format the SD card on the Tapo app and check if the problem remains.
Best Regards
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- Report Inappropriate Content
Hi,
Please confirm the following information for the reported issue.
1. Do you have a problem on the Playback & Download > SD card page or the Cloud icon page?
2. Do you have a problem when watching these video clips?
3. Please uninstall the Tapo app on your phone and reinstall it, ensure the Tapo app is the latest one.
4. If the video recordings are stored on an SD card, please backup the video recordings on your PC/laptop, then format the SD card on the Tapo app and check if the problem remains.
Best Regards
- Copy Link
- Report Inappropriate Content
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