Camera playback jumping, Tapo C220
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2024-02-04 23:11:44
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Camera playback jumping, Tapo C220
2024-02-04 23:11:44
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Tapo C220 camera montion detection video is smooth live. (Normal and montion tracking)
However on playback the video starts, then after about 4 seconds jump forward by 4 or 5 seconds.
then plays another 2 or 3 seconds, then jumps again, making the video recording pretty much useless.
can anyone help please?
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2024-02-05 08:37:17
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Re:Camera playback jumping, Tapo C220
2024-02-05 08:37:17
Hi,
Do you have a problem when watching cloud video clips on the camera's Live View>Playback & Download>Playback>select cloud icon page?
Whether you can watch the camera's live stream without jumping?
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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Re:Camera playback jumping, Tapo C220
2024-02-05 10:25:02
Hi.
Yes, when watching the cloud video clips the video 'jumps' and misses out several seconds.
Watching live is very smooth.
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Re:Camera playback jumping, Tapo C220
2024-02-05 10:28:47
All the camera software is up to date. The app is up to date. The phone is an iPhone 12, IOS 17.3.
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2024-02-06 08:31:14
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Re:Camera playback jumping, Tapo C220
2024-02-06 08:31:14
Hi,
Can you share a cloud video clip with us that shows the problem for further analysis?
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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Re:Camera playback jumping, Tapo C220
2024-02-06 10:10:07
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2024-02-06 10:43:30
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Re:Camera playback jumping, Tapo C220
2024-02-06 10:43:30
Hi,
Thank you for the cooperation.
I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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Re:Camera playback jumping, Tapo C220
2024-02-06 10:51:08
Thank you.
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2024-02-06 11:08:39
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Re:Camera playback jumping, Tapo C220
2024-02-06 11:08:39
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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Re:Camera playback jumping, Tapo C220
2024-05-23 16:08:50
@Solla-topee any update on this? I'm having the same issue. It's making the camera and tapo care useless
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2024-05-24 08:14:08
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Re:Camera playback jumping, Tapo C220
2024-05-24 08:14:08
Hi,
1. Is your model number Tapo C220? Please send me(@Solla-topee) the MAC address of the camera via a private message.
2. Can you watch the camera's live stream smooth on the local and remote network?
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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2024-02-04 23:11:44
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