@Bassam_Sabry-74 

Thank you for your response and attempt to help. The camera led is showing green. Once it 'disappears' from the app on my phone, it immdiately goes into green red flashing mode (ready for pairing) and once I arrive at the boat and I start adding device, the whole process of addiion works flawlessly. But then after few days/weeks, it happends again. The issue is that the camera gets WIPED OUT of my phone app and I have to physically go to re-add it.

As for the verification steps, I have done all steps from One to Four. The only thing I did not do is changing the router settings since the camera (once working) is well connected, transmits video and audio normally and also saves to cloud as it should. 

if you look at the atteched screenshot... what happens is that basically the 'Boat' Camera DISAPPEARS from my list... It does not go offline, it just disappears from the list and I have to go and add it again in person.

  @Solla-topee Thanks a lot but I am sure there is no access issue here. I have a very secure password that no one knows except me. There is something between the app and the camera where the camera every couple of weeks gets wiped out totally from the app as I shared with you. 

  @Solla-topee 

Appreciated. Indeed the camera got wiped out before Christmas (when I was away traveling) which was the time I needed to keep an eye on the boat from remote. It had to wait till I arrived on the 8th of Jan to reinstall it on the app. I will change the password and enable F2a as per your advice and let us cross fingers

  @Solla-topee 

Dear,

It happened again and I think I have a trace of what happened. 

1. I got a notification of a Person Detected

2. I open the notification, I go to the cloud and I can watch the cloud recorded video successfully.

3. I go back to the software and BOOM! The camera has disappeared. See screenshot.

Please help me

 @Solla-topee 

I regret to say that the camera disappeared again (almost now twice in the same day) yesterday at 21:20 approx (CET timing). This is becoming a real disappointing experience. Please let me know if this is something that we could fix or should I return the camera and find another solution.