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On Omeda application not showing my connected client

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On Omeda application not showing my connected client

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

nukleus

2021-09-22 09:28:35

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On Omeda application not showing my connected client

2021-09-22 09:28:35

Model: EAP225

Hardware Version: V3

Firmware Version:

Hi,

We have 4 Eap225 V3 Access Point. And tri to enable Omeda application but i m looking that there are no connected client showing in Omeda application while all access point showing connected. showing 100% using of 1 access point from all access point. Another 3 are showing 0% using. while centralization features is in it. I am trying to connect customer care they are saying we can not help in this.

4 Reply

Philbert

LV5

2021-09-23 18:35:42

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Re:On Omeda application not showing my connected client

2021-09-23 18:35:42

@nukleus

Can you provide a screenshot of what you are seeing?

Also are you running the APs via a controller or standalone, also state any firmware versions on the APs if you can

Thanks

nukleus

LV1

2021-09-25 05:10:57

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Re:On Omeda application not showing my connected client

2021-09-25 05:10:57

@Philbert

Dear Tplink team,

Some screenshots are attached.

only 1 Access Point is using 100% usage.

I think this is not any

centralisation of devices

nukleus

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2021-09-25 05:11:57

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Re:On Omeda application not showing my connected client

2021-09-25 05:11:57

while all client is connected network via Access Point.

Philbert

LV5

2021-09-25 14:43:36 - last edited 2021-09-25 14:44:23

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Re:On Omeda application not showing my connected client

2021-09-25 14:43:36 - last edited 2021-09-25 14:44:23

@nukleus

Hey

This has been mentioned a few times on the forums and quite a common thing, seen it before :)

Basically, the Firmware on your 225 v3 is 5.0.4 which is designed (requires) a controller running SDN v4 (4.4.4 is the latest), you are running v3.xx controller and that's the cause

You have two choices really..

1. Update the controller to v4.4.4 (latest).

2. Downgrade the APs to firmware 2.xxx which was the last one for the v3 controller (available here https://community.tp-link.com/en/business/forum/topic/264504 )

Personally, I would go for the SDN upgrade, v3 controller was end of life in 2020 and v5 has been mentioned for Q4 2020 / or Q1 2022

It looks like you are running a software controller, should be easy to update :)

On Omeda application not showing my connected client

On Omeda application not showing my connected client

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