Vigi Camera showing as "Not Connected"

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Vigi Camera showing as "Not Connected"

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Vigi Camera showing as "Not Connected"
Vigi Camera showing as "Not Connected"
2024-10-06 03:17:25 - last edited 2024-10-07 11:51:55
Model: VIGI NVR1008H-8MP  
Hardware Version: V1
Firmware Version: 1.1.2 Build 240815 Rel.65006n

I am having an issue attempting to add a NEW VIGI Camera (VIGI C350 1.0) to my NVR (NVR1008H-8MP) - In which it constantly shows "Not Connected".

The New Camera is on the same subnet as the NVR (NVR1008H-8MP) - And no other camera is facing this issue.

 

 

I have attempted;

  • Multiple Ethernet Cables from the Camera to the NVR.
  • Connecting the camera to a different spare port on the NVR.
  • Connecting the camera to a known working port on the NVR.
  • Factory Resetting the Camera multiple times.
  • Removing the camera from the NVR, and attempting to add it multiple times.
  • Tried changing the IP of the Camera
  • There is no IP Duplication on the Subnet.

However non of the above appear to fix the issues.

 

I can connect to the camera using the IP Address.

  • However it's slow an sometimes unresponsive.
  • It does not display an image of the camera.
  • I'm also unable to change settings.

 

The camera is also constantly "clicking" like switching from night mode to day mode also.

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#1
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1 Accepted Solution
Re:Vigi Camera showing as "Not Connected"-Solution
2024-10-07 11:51:40 - last edited 2024-10-07 11:51:45

Ordered a replacement VIGI C350 1.0 via RMA on Amazon. The new VIGI C350 1.0 is working fine.

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#6
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Re:Vigi Camera showing as "Not Connected"
2024-10-06 04:02:13

Adding some further information here;

 

PoE limit has NOT been exceeded.

 

The NVR can ping the problematic camera (note; the IP was changed from .11 to .17).

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#2
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Re:Vigi Camera showing as "Not Connected"
2024-10-06 04:04:41

More Information...

 

Connecting to the camera directly results in "Please wait" appearing for around 5min.

 

After finally connecting to the camera, there is just a blank window - Does not show the "Live View" of the camera.

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#3
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Re:Vigi Camera showing as "Not Connected"
2024-10-06 05:11:29 - last edited 2024-10-06 05:12:53

As mentioned in the first post. The camera randomly "clicks" like it's switching from day to night mode.

 

 

See attached image above. Look at Port 8. When the camera "clicks" - The Link/Activity drops.

When the Link/Activity Drops - the camera disapears from "Available devices in the LAN"

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#5
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Re:Vigi Camera showing as "Not Connected"-Solution
2024-10-07 11:51:40 - last edited 2024-10-07 11:51:45

Ordered a replacement VIGI C350 1.0 via RMA on Amazon. The new VIGI C350 1.0 is working fine.

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#6
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