Vigi Camera showing as "Not Connected"

Vigi Camera showing as "Not Connected"

Vigi Camera showing as "Not Connected"
Vigi Camera showing as "Not Connected"
Yesterday - last edited Yesterday
Model: VIGI NVR1008H-8MP  
Hardware Version: V1
Firmware Version: 1.1.2 Build 240815 Rel.65006n

I am having an issue attempting to add a NEW VIGI Camera (VIGI C350 1.0) to my NVR (NVR1008H-8MP) - In which it constantly shows "Not Connected".

The New Camera is on the same subnet as the NVR (NVR1008H-8MP) - And no other camera is facing this issue.

 

 

I have attempted;

  • Multiple Ethernet Cables from the Camera to the NVR.
  • Connecting the camera to a different spare port on the NVR.
  • Connecting the camera to a known working port on the NVR.
  • Factory Resetting the Camera multiple times.
  • Removing the camera from the NVR, and attempting to add it multiple times.
  • Tried changing the IP of the Camera
  • There is no IP Duplication on the Subnet.

However non of the above appear to fix the issues.

 

I can connect to the camera using the IP Address.

  • However it's slow an sometimes unresponsive.
  • It does not display an image of the camera.
  • I'm also unable to change settings.

 

The camera is also constantly "clicking" like switching from night mode to day mode also.

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#1
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3 Reply
Re:Vigi Camera showing as "Not Connected"
Yesterday

Adding some further information here;

 

PoE limit has NOT been exceeded.

 

The NVR can ping the problematic camera (note; the IP was changed from .11 to .17).

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#2
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Re:Vigi Camera showing as "Not Connected"
Yesterday

More Information...

 

Connecting to the camera directly results in "Please wait" appearing for around 5min.

 

After finally connecting to the camera, there is just a blank window - Does not show the "Live View" of the camera.

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#3
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Re:Vigi Camera showing as "Not Connected"
Yesterday - last edited Yesterday

As mentioned in the first post. The camera randomly "clicks" like it's switching from day to night mode.

 

 

See attached image above. Look at Port 8. When the camera "clicks" - The Link/Activity drops.

When the Link/Activity Drops - the camera disapears from "Available devices in the LAN"

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#5
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Information

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