HS110 v4.1 firmware 1.0.4 Energy usage showing all zero
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Hi,
My HS110 energy usage screen showing all zero.
However runtime screen are showing the running time.
Please advise.
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Hello @DCGB
Thank you for providing the case details here and in pm, can I know the power consumption of the Kettle?
HS110 |UK V4.1 1.1.0 firmware has been released long time ago, it does not sound to related to a firmware update.
From current information, it could be a defective unit, it is recommended to contact local retailer to check device warranty, I would also create a support email for you to follow up for RMA, please check your inbox.
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@PohGin Hello,
Here are some suggestions you could try if energy monitoring does not work properly:
Your current firmware looks a bit old, please Kasa APP and plug firmware are both up to date first.
1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset )
2. try a different wall socket
3. confirm plug's firmware is up to date (kasa app -> settings-> firmware update) and also Kasa app is up to date
If still the same problem, please check my private message and install a debug tool and help collect the log of the smart plug , thank you.
May I also have a photo of the power consumption page, what home appliance has plugged in to this plug?
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1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset ) - DONE, however problem still persist.
2. try a different wall socket - DONE, however problem still persist.
3. confirm plug's firmware is up to date (kasa app -> settings-> firmware update) and also Kasa app is up to date - DONE, however problem still persist.
If still the same problem, please check my private message and install a debug tool and help collect the log of the smart plug , thank you. - i did see your message, can you resend again?
May I also have a photo of the power consumption page, what home appliance has plugged in to this plug? - 1HP Air Conditiner
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@PohGin Hello,
Thanks so much for sharing all the detailed info, I sent you the debug tool via email with forum ID 274200
To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!
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@PohGin was this resolved, and if so how?
I have the same issue (v4.1 FW 1.1.0) for as long as i can remember.
I troubleshooted exactly as you have to no avail - App still says no zero energy usage.
I decided not to waste any more time but wait for a firmware upgrade in the hope this apparent common problem would get resolved by TP-Link. Seems not :(
Thanks.
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Hello @DCGB
You could try some tips here for energy monitoring issue:
1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset )
2. try a different wall socket
May I know the device connected to the smart plug, and its power consumption?
Please check my private message and install a debug tool and share the log file of the smart plug , thank you.
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Hello @DCGB
Thank you for providing the case details here and in pm, can I know the power consumption of the Kettle?
HS110 |UK V4.1 1.1.0 firmware has been released long time ago, it does not sound to related to a firmware update.
From current information, it could be a defective unit, it is recommended to contact local retailer to check device warranty, I would also create a support email for you to follow up for RMA, please check your inbox.
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Mobile Phone charger 12W, Ketttle 2500W
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