Unable to access recordings

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Unable to access recordings

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RobsonD

2021-07-17 20:06:55

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Registered: 2021-07-17

Unable to access recordings

2021-07-17 20:06:55

Model: Tapo C310

Hardware Version:

Firmware Version:

Hi all, So I've had my Tapo C310 installed for about 3 weeks. All has been working well and I can view any recordings whenever I need to no problem. Today though when I tried to access them I got the message "It looks like you've reached your device limit for this recording, please try later"

Now I am unable to access any of the previous recordings.

I have a 128gb SD card installed, the camera is set to detection recording only and it is set on loop recording.

Does anyone know what the problem could be?

1 Reply

Solla-topee

2021-07-19 07:53:45

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Registered: 2020-05-19

Re:Unable to access recordings

2021-07-19 07:53:45

@RobsonD Hello,

Currently Tapo APP only allows 1 device to watch Playback at the same time, when there is more than 1 device trying to view Playback at that time, the message "you have reached your device limit for playing this video.' will pop up. Please check if there is a different phone watching Playback at the same time.

Hope this could help explain~

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Unable to access recordings

Unable to access recordings

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