Constant Device Unreachable
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I continuously get device unreachable for one of my cameras? It's no more than 2mtrs from a Deco but constantly greys out / drops from the list of devices in the Kasa application on my iPhone.
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What is the model number of the Deco devices? Are all other devices connecting without an issue?
Try to relocate this problematic camera and connect to another Deco network and monitor if it will be stable.
Is there any other camera or smart device that connected to the same Deco and how about the connectivity?
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@Solla-topee The cameras are both KC200 Hardware 1.0 Firmware 2.2.36
There are 5 devices in total on the Deco that the Front Garden camera is on none of which are experiencing any difficulties.
The 3 x deco were originally because I thought the camera might be just on the range limit of the router that was there but there's one only feet from it now. When I swap the cameras around the one working camera is fine out the front and the same camare experiences issues where the second camera performs fine.
Decos are Deco E4R models in Firmware 1.1.1
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If this is the case, did you try to reset the problematic camera and set it up again on the Kasa app? Can I have the MAC address for that camera and we may forward your case to the seniors to analyze further?
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@Solla-topee Mac Address is 68:FF:7B:45:42:21. I've reset it several times and at best I'll get about half a day before it drops off the radar again. Thanks.
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Hello, it seems it is offline again, can you please make it online and we may check further?
BTW, do you mean you need to reset it when it is offline? What if you just power it off then on, will it recover?
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@Solla-topee most of the time a power off and back on will solve the issue - its been a while since I've had to do a hard reset.
I've also just swapped the two camera's around to try debug if its the camera or the location. Both are online at the minute.
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