@Mark_Jensen Hi, You can refer to the instructions below to troubleshoot the disconnect issue. What should I do if my Tapo smart device keeps losing connection or going Offline? If the problem...

@Skanksteady Hi, It's hard to say if the problem on the firmware of the Tapo C310 V1 from the problem phenomenon. Please check: 1. Please describe your network diagram in detail. Is the Tapo C310...

@Babun-Sikder Hi, For the reported issue: 1. Please ensure the camera and the Tapo app are up to date. Please send me(@Solla-topee) the camera's MAC address via a private message. 2. What's the model...

@Gbr70 Hi, You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and then send me(@Solla-topee) the link via a private message. Best Regards

@Basc Hi, We need more detailed information to analyze the issue. Please refer to the post here to troubleshoot. Best Regards

@Sole-path-tree Hi, glad to hear the issue is solved.