@AlexMTH Hi, 1. Please send me(@Solla-topee) your cameras' MAC addresses via a private message. 2. Are the three phones connected to the same Wi-Fi network as the cameras? 3. Does the reported issue...

@TurtleCJM Hi, The new firmware(v1.4.2) has been pushed to your camera, please make your camera online, and then try to update the firmware via the Tapo app. It's recommended to remove the camera's...

@streetjumper16 Hi, You can send me the cameras' MAC addresses via a private message for the new firmware. Best Regards

@DSpy It's my pleasure to help you~

@JamesLa Hi, Typically, if your camera can be controlled locally only, it's your camera not connected to the internet or cloud server, there is no need to open a port on the router for the camera to...

@Mrs_S Hi, I see your post on this thread, and it's suggested to follow up your problem on that thread. Best Regards